Cart
0
You may also like
Frequently Asked Questions – Personalise Pro
Intoduction
🔐 Privacy Policy – FAQs
What personal data do you collect?
We only collect the information needed to create and deliver your order — such as your name, address, email, and poster customisation details.
Do you share my personal information with anyone?
No. We never sell, rent, or share your data with third parties. Your information is only used to fulfil your order.
How do you keep my data safe?
All personal data is processed securely under GDPR guidelines, and we use trusted UK-based partners for payments and shipping.
Who do I contact if I have a privacy concern?
You can email us anytime at info@personalisepro.co.uk, and we’ll respond promptly.
💸 Refund Policy – FAQs
Can I return my personalised poster?
Because each item is custom-made, we cannot accept returns, exchanges, or cancellations unless the product is faulty or damaged.
What should I do if my order arrives damaged?
Please contact us at info@personalisepro.co.uk within 7 days of delivery with photos of the damage, and we’ll arrange a replacement.
Do you issue refunds?
Refunds are only offered if the product is faulty or damaged and cannot be replaced.
Can I change my personalisation details after ordering?
If your order hasn’t gone into production yet, email us right away at info@personalisepro.co.uk. Once production has started, changes aren’t guaranteed
🚚 Shipping Policy – FAQs
Where do you ship?
We currently ship across the United Kingdom only.
How long will my order take to arrive?
Processing takes 1–2 working days. Standard delivery usually takes 2–4 working days, while Next Day Delivery is available if ordered before 1 PM.
Do you provide tracking information?
Yes, you’ll receive tracking details by email once your order has been dispatched.
Is shipping free?
Yes! We offer free delivery via Royal Mail 2nd Class. For faster shipping, Next Day Delivery is available for just £2.00.
📜 Terms of Service – FAQs
What happens if I provide the wrong personalisation details?
Customers are responsible for double-checking spelling, dates, and other details. We cannot issue refunds for errors entered at checkout.
Can I use your designs for my own business or personal projects?
No. All poster designs, text, and images are the intellectual property of Personalise Pro.
What if my order arrives damaged?
We will replace or refund damaged items. Please contact info@personalisepro.co.uk with photos of the issue.
